Photographer Marcus Puschmann writing on his blog entitled Streets of Nuremberg:

I will leave Leica behind. For good.

I have been a passionate photographer for years, and in that time, I have used cameras from various brands—Nikon, Fujifilm, Olympus—without ever experiencing this level of unreliability and poor service. Those cameras have been true workhorses, tools I could count on no matter the conditions. I never had to worry about them suddenly failing in the middle of a vacation, a client shoot, or an important moment. I never had to brace myself for a repair saga that dragged on for months, only to be met with corporate gaslighting.

Leica likes to present itself as a brand of excellence, a brand built on heritage, craftsmanship, and a close relationship with its customers. My experience has been the exact opposite. What I’ve encountered is a company that refuses to take responsibility for repeated hardware failures, treats its customers with skepticism rather than support, and hides behind technical jargon instead of standing behind the reliability of its products.